Delivery and Collection FAQs

We’ll answer all your FAQs here or contact our shop team for advice 01277 353289 info@hepburnsfood.co.uk

Why can’t I see the right delivery options?

Please ensure you have entered a delivery postcode and selected the country (UK).
Delivery prices are calculated by distance from our shop and we need your postcode to show you the right delivery options.
Shipping is available to UK only.
Minimum Order for delivery £50
Minimum order for collection is £25

Why can’t I checkout?

Before check-out :

  • Your must be above the minimum order limit for delivery (£50) or collection (£25)
  • Enter a delivery address including the postcode and country (UK).
  • Select a delivery or collection option.
  • Select a date for your delivery.
  • If you wish to collect from the shop please select a time slot.

We regret we can not process your order without this information requested by the shop team.
If you still have problems get in touch.

How soon can you deliver?

For delivery, 48 hours lead time is required.

When can I collect?

For collection, you can order up to 8.00pm on the day before.
Click and collect is available Monday to Saturday, between 8.00am and 2.00pm.
Collection is only available from Mountnessing.

Is there a minimum order for delivery or collection?

Minimum Order £50

I have lost my password, what do I do?

Click here to request a new password : https://hepburnsfood.co.uk/wp-login.php?action=lostpassword
You will need to enter the email address you used for your account and you will be sent instructions to get a new password. 


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