Delivery and Collection FAQs

We’ll answer all your FAQs here or contact our shop team for advice 01277 353289 info@hepburnsfood.co.uk

How do I order for Christmas?

Slots for Xmas Deliveries are available between 14th – 23rd December and at the checkout you must select – Xmas Delivery for orders over £150.

For this option, we only have a limited amount of slots per day and dates will close once full.

If you wish to collect from Mountnessing or Shenfield, simply choose one of these two options:

Click and Collect – including Xmas orders up until December 24th – from Hepburns Mountnessing, 269 Roman Road

Click and Collect – including Xmas orders up until December 24th – from Hepburns Shenfield, 77 Hutton Road

(Please note, 14th – 23rd December is not available for standard delivery, you must have a minimum order of £150 and select Xmas Delivery.)

Why can’t I see the right delivery options?

Please ensure you have entered a delivery postcode and selected the country (UK).
Delivery prices are calculated by distance from our shop and we need your postcode to show you the right delivery options.
Shipping is available to UK only.
Minimum Order for delivery £50
Minimum order for collection is £25
14th – 23rd December minimum order £150 for deliveries

Why can’t I checkout?

Before check-out :

  • Your must be above the minimum order limit for delivery (£50) or collection (£25)
  • Enter a delivery address including the postcode and country (UK).
  • Select a delivery or collection option.
  • Select a date for your delivery or collection.
  • If you wish to collect from the shop please select a time slot.
  • Please check you are using a valid credit or debit card

We regret we can not process your order without this information requested by the shop team.
If you still have problems get in touch.

How soon can you deliver?

For delivery, 48 hours lead time is required.

When can I collect?

For collection, you can order up to 8.00pm on the day before.
Click and collect is available Monday to Saturday, between 8.00am and 12noon.
Please select a shop to collect from.

We now offer same day click and collect – order before 10.30am to collect 2-3pm from Mountnessing
No same day collection from 19th December 2021 to 3rd January 2022

Where do I collect?

Please select a shop to collect from at checkout
77 Hutton Road, Brentwood, Essex CM15 8JD
or
269 Roman Road, Mountnessing, Essex CM15 0UH

An order notification will be sent to you by email stating which shop you chose.

Is there a minimum order for delivery or collection?

Minimum Order for delivery £50
Minimum order for collection is £25
14th – 23rd December minimum order £150 for deliveries

When are you open and closed over the Christmas and New Year period? 

Closed 25th -28th December
Open 29th December till 2pm, 30th December till 2pm, 31st till 2pm December both shops Collection only
Closed 1st – 4th January
Open at usual hours thereafter 

I have lost my password, what do I do?

Click here to request a new password : https://hepburnsfood.co.uk/wp-login.php?action=lostpassword
You will need to enter the email address you used for your account and you will be sent instructions to get a new password.