Delivery and Collection FAQs

We’ll answer all your FAQs here or contact our shop team for advice 01277 353289 info@hepburnsfood.co.uk

Is Christmas Delivery / Collection available yet?

Yes it is. To choose delivery or collection dates 14th – 23rd December you must select one of the following shipping options during checkout

  • Xmas Delivery for orders over £150
  • Click and Collect from 77 Hutton Road Brentwood
  • Click and Collect from 267 Roman Road Mountenessing

Please note, 14th – 24th December is not available for standard distance rate delivery, you must have a minimum order of £150 and select Xmas Delivery or choose a Click and Collect option

Why can’t I see the delivery dates for Christmas at check-out?

During checkout, please select ‘Xmas Delivery’ to book deliveries 14th – 23rd December, minimum order £150.
Standard delivery is not available 14th – 27th December
Click and collect is available until 24th December. You maybe asked to select a time slot for collection
Please note, delivery and collection slots are limited so order now to avoid disappointment.

Why can’t I see the right delivery options?

Please ensure you have entered a delivery postcode and selected the country (UK).
Delivery prices are calculated by distance from our shop and we need your postcode to show you the right delivery options.
Shipping is available to UK only.
Minimum Order for delivery £50
Minimum order for collection is £25
14th – 23rd December minimum order for delivery is £150.

Why can’t I checkout?

Before check-out :

  • Your must be above the minimum order limit for delivery (£50) or collection (£25)
  • Enter a delivery address including the postcode and country (UK).
  • Select a delivery or collection option.
  • Select a date for your delivery.
  • If you wish to collect from the shop please select a time slot.

We regret we can not process your order without this information requested by the shop team.
If you still have problems get in touch.

How soon can you deliver?

For delivery, 48 hours lead time is required.

When can I collect?

For collection, you can order up to 8.00pm on the day before.
Click and collect is available Monday to Saturday, between 8.00am and 2.00pm.
Collection is only available from Mountnessing.
During the Christmas period collection will also be available for a limited time from our shop on 77 Hutton Road, Brentwood Essex.

Is there a minimum order for delivery or collection?

Minimum Order £50
From 14th – 23rd December the minimum order for deliveries is £150.

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