If you are unhappy with any product from our website, please email info@hepburnsfood.co.uk with the details of the issue and any photographs and we will look into a replacement or full refund. We aim to respond to all messages within 2 working days
We reserve the right to refuse any order should it be necessary for any reason and in the event of needing to issue a refund we will endeavor to do so within 10 working days. You have the right to cancel an order up until food preparation is started. Depending upon business times this could be as little as a few minutes.
Orders can only be cancelled by telephone. Orders cancelled before food preparation is started will be reimbursed using the same method used for payment. Any order cancelled after food preparation has begun will be charged to the customer, and no refund will be given.
With regards to any Christmas orders, due to the lead time and preparation involved, we cannot cancel or refund but we can issue a credit note.
Contact Us
If you have a problem with your order please call us on 01277 216656 Email :- info@hepburnsfood.co.uk